Last updated: January 14, 2026 08:09
Privacy Policy
Effective Date: January 14th, 2026
This Privacy Policy explains how On Main Coworking (“we,” “us,” “our”) collects, uses, shares, and protects information about you when you visit our website, use our member portal/software platform, book space, check in/out, connect to our Wi-Fi network, or otherwise use our coworking services at 333 E Main Street, Suite 203, Johnson City, TN 37601 (collectively, the “Services”).
1) What We Collect
We collect information in a few common-sense buckets:
A. Information you provide
* Account/Profile: name, email, phone number, business name, job title, photo (optional), and membership details.
* Team members (if applicable): name and email/phone for authorized users under your membership.
* Bookings and requests: conference room reservations, support requests, facility issues, and messages you send us.
* Billing (as applicable): billing contact details and transaction records. Payment card data is typically handled by our payment processor (we don’t store full card numbers).
* Emergency / security info (optional or as required): emergency contact, access authorization details.
B. Information collected automatically
* Website/Portal data: IP address, browser/device type, pages viewed, timestamps, referring URLs, and cookies or similar technologies.
* System logs: login history and basic activity logs to keep accounts secure and troubleshoot issues.
C. Access, check-in/out, and facility usage
* Access logs: timestamps and identifiers associated with access credentials (key/code/app) used to enter the Space.
* Check-in/out logs: time, date, and (where applicable) the location within the Space (e.g., reserved room usage).
D. Wi-Fi and network data
* If you use our Wi-Fi, we may collect device identifiers (like MAC address), IP address assigned, connection times, and basic network performance/security logs.
* We do not monitor the content of what you type, view, or send, but we may investigate misuse or security threats.
E. Video security (if used)
* We may use security cameras in common areas for safety and property protection. Cameras are not intended for private areas (like restrooms).
2) How We Use Information
We use information to:
* Provide and manage the Services (memberships, check-in/out, bookings, access control).
* Process payments and maintain transaction records.
* Communicate with you (service updates, support responses, policy changes).
* Improve the Space and the platform (analytics, troubleshooting, feature improvements).
* Maintain safety and security (fraud prevention, access control, investigating incidents).
* Enforce our policies and protect our rights and the rights of other users.
* Comply with legal obligations.
3) How We Share Information
We share information only when it’s useful, necessary, and not creepy:
A. Service providers (“processors”) We may share information with vendors who help us operate, such as:
* Payment processors (e.g., Square or similar)
* Website hosting and booking tools
* Email/SMS providers
* IT support and security services
* Analytics providers (site/app performance)
These providers are permitted to use information only to provide services to us.
B. Legal and safety We may share information if required by law, legal process, or to respond to lawful requests, or to protect the safety/security of our users, staff, and property.
C. Business changes If we’re involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.
D. With your consent If you ask us to share something (e.g., directory listing or introductions), we’ll do so as you direct.
4) Cookies and Tracking Technologies
Our website/portal may use cookies and similar tools to:
* Keep you signed in
* Remember preferences
* Understand performance and usage
You can usually control cookies through your browser settings. Some features may not work properly if cookies are disabled.
5) Marketing Communications
* You may receive service-related messages (account notices, booking confirmations, security alerts).
* If you opt in to marketing messages, you can opt out anytime:
* Email: use the unsubscribe link
* SMS: reply STOP (if we use SMS)
6) Data Retention
We keep information only as long as needed for:
* Providing Services,
* Maintaining business records,
* Resolving disputes,
* Enforcing agreements,
* Meeting legal requirements.
Security footage and network logs (if collected) are generally retained for a limited period unless needed for an investigation or legal obligation.
7) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No system is perfect, so we can’t guarantee absolute security—but we take it seriously and respond quickly to incidents.
8) Your Choices and Rights
Depending on your location and applicable law, you may be able to:
* Access or update your account information
* Request deletion of certain personal information
* Object to or restrict certain processing
* Opt out of marketing communications
To make a request, contact us using the information below. We may need to verify your identity before fulfilling certain requests.
9) Children’s Privacy
Our Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
10) External Links
Our website or member portal may link to third-party websites/services. Their privacy practices are their own—check their policies.
11) Changes to This Policy
We may update this Privacy Policy from time to time. If changes are material, we’ll post an updated version and update the “Last Updated” date.
12) Contact Us
On Main Coworking
333 E Main Street, Suite 203
Johnson City, TN 37601
Email: hello@onmainjc.com
